Terms of Service

These Terms of Service (these “Terms”) constitute a binding agreement between you and the OhoLingo operating entity (“OhoLingo,” “we,” “us,” or “our”) governing your access to and use of the OhoLingo websites, mobile and progressive web applications, related application programming interfaces, and associated services (collectively, the “Service”). Our websites and primary public entry point for the Service are available at https://oholingo.com.

By accessing or using the Service, creating an account, clicking “accept,” or continuing to use the Service after we post changes to these Terms, you agree to these Terms and our Privacy Policy (collectively, the “Agreements”). If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, in which case “you” and “your” refer to that entity. If you do not have that authority, you may not accept these Terms or use the Service on behalf of the entity.

We may provide additional terms for specific features (for example, beta programs, enterprise orders, or promotional offers). Those supplemental terms become part of the Agreements if you use the features to which they apply. If there is a conflict, the supplemental terms control for that feature.

You may use the Service only in compliance with the Agreements and applicable law. The Service is not directed to children under the age where parental consent or company registration is legally required for online services in your jurisdiction (often 13 in the United States, 16 in certain EU contexts, or higher in some countries).

If you are under the age of majority in your place of residence, you represent that you have obtained permission from your parent or legal guardian to use the Service and that your parent or guardian accepts these Terms on your behalf where required by law.

We reserve the right to refuse service, close accounts, or limit access where we reasonably believe eligibility requirements are not met or where required for legal compliance.

Certain features require an account. You agree to provide accurate, current, and complete registration information, including a valid email address (or a permitted social login identity). You must maintain and promptly update your information.

You are responsible for all activity that occurs under your account, including actions taken by anyone you permit to use your credentials. You must keep your password and authentication factors confidential and notify us promptly of any unauthorized access or security incident at the contact provided in Section 28 (Contact Information).

You may not share, sell, transfer, or sublicense your account without our prior written consent. We may offer organizational or team accounts with additional administrators; organizational terms may be set out in a separate order form or agreement.

Authentication (including email magic links, SSO, or OAuth providers) may be delivered through third-party infrastructure such as Supabase and identity providers. Your use of those mechanisms is also subject to those providers’ terms and privacy notices.

You agree that you will:

• use the Service only for lawful purposes and in accordance with these Terms;
• respect the rights of others, including instructors, moderators, and other learners;
• ensure that any payment method you provide is authorized and belongs to you (or that you have explicit authorization to use it);
• comply with export control, sanctions, and anti-money laundering laws applicable to your use of the Service; and
• back up important data you upload; the Service is not a dedicated backup or archival solution unless we expressly agree otherwise in writing.

You are solely responsible for your devices, internet connections, microphones, cameras, and any fees charged by third parties (such as mobile carriers) when using the Service.

OhoLingo is a Norwegian language learning and practice environment. We expect learners and educators to participate constructively. You may use the Service only as intended and as permitted by your subscription or access tier.

Without limiting Section 6 (Prohibited Conduct), you must not misuse the Service, including by attempting to gain unauthorized access to non-public areas, other users’ accounts, or our or our vendors’ systems; by probing, scanning, or testing vulnerabilities without authorization; by circumventing access controls or usage limits; or by using automated means in a manner that would unreasonably burden the Service or violate our technical documentation or instructions.

Where the Service includes email or push notifications, you will follow applicable anti-spam laws and only send communications to recipients who reasonably expect to hear from you through Service features designed for that purpose.

You must not, and must not attempt to, do any of the following:

• violate any applicable law, regulation, or third-party right;
• post, upload, or transmit content that is unlawful, defamatory, harassing, hateful, discriminatory, sexually explicit involving minors, violent, or otherwise objectionable in a learning community;
• infringe intellectual property, privacy, publicity, or other rights;
• distribute malware, ransomware, or other harmful code, or engage in phishing or fraudulent activity;
• reverse engineer, decompile, or disassemble any part of the Service except where such restriction is prohibited by applicable law;
• scrape, crawl, spider, or collect user data or content from the Service through automated means without our prior written consent;
• resell, sublicense, or redistribute course materials, answer keys, media assets, or assessments outside the Service, except as expressly permitted;
• cheat on assessments (including using unauthorized aids, impersonation, or sharing answers in breach of rules);
• interfere with or disrupt the integrity or performance of the Service or third-party data contained therein;
• use the Service to build a competing product or service, benchmark the Service for publication in a misleading manner, or train machine learning models on Service content without authorization.

We may investigate suspected violations, remove content, reset or adjust gamification metrics, suspend accounts, or cooperate with law enforcement where permitted by law.

The Service, including its software, text, graphics, logos, curriculum structure, audio, video, interactive exercises, design, and selection and arrangement thereof (“OhoLingo Materials”) is owned by OhoLingo or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with the Agreements, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service and OhoLingo Materials solely for your personal, non-commercial learning, or, if you are an educator under a separate agreement, for the scope expressly permitted in writing.

Except as expressly permitted, you may not copy, modify, distribute, sell, lease, publicly perform, publicly display, or create derivative works of OhoLingo Materials. No rights are granted by implication or estoppel. Any rights not expressly granted are reserved.

If you provide feedback, ideas, or suggestions about the Service (“Feedback”), you grant OhoLingo a worldwide, perpetual, irrevocable, royalty-free license to use, disclose, and exploit Feedback for any purpose without obligation or compensation to you, subject to our Privacy Policy regarding personal data.

The Service may allow you to upload, record, store, or transmit text, images, audio, video, messages, profile information, forum posts, submissions to exercises, or other materials (“User Content”).

You represent and warrant that you have all rights necessary to provide User Content and that your User Content:

• does not violate the Agreements, community guidelines, or applicable law;
• does not infringe third-party rights; and
• where minors appear, complies with parental consent and child-protection requirements applicable to you.

To operate and improve the Service, you grant OhoLingo a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt, publish, display, distribute, and create technical modifications (for example, transcoding audio or generating transcriptions) solely to provide, secure, and improve the Service, including machine-assisted grading where applicable, and to create de-identified or aggregated analytics that do not identify you.

Where community features are public or shared with other users by design, you also grant other Service users the license needed to view and interact with that User Content within the Service as intended.

You may delete certain User Content through Service controls where available. Residual copies may persist in backups and logs for a limited period consistent with our Privacy Policy and legitimate business needs.

OhoLingo provides language learning tools, including lessons, quizzes, listening and speaking practice, and related content designed to support Norwegian study. The Service is educational in nature and is not a substitute for professional advice, including immigration, employment, medical, psychological, legal, or financial advice.

Language proficiency outcomes depend on many individual factors. We do not guarantee that you will achieve any specific examination score, certification, job outcome, academic result, or timeline.

Course materials may reference standardized tests or frameworks for orientation; official requirements change, and you should always confirm details with the relevant institution, employer, or government authority.

The Service may include experience points (“XP”), levels, streaks, achievements, leaderboards, badges, or similar mechanics (“Gamification”). Gamification is provided for motivation and engagement only.

• Gamification metrics may be changed, reset, recalculated, or retired as we update the Service.
• Gamification features may have technical limitations, delays, or errors; we do not warrant uninterrupted or error-free operation.
• Unless expressly stated in a written promotion, Gamification has no cash value and is not redeemable for money, property, or services from OhoLingo.
• Leaderboards may be segmented by scope (for example, weekly cohorts) and can be affected by moderation actions, suspected cheating, or account suspensions.

If we detect abuse, automation, or attempts to manipulate Gamification, we may adjust metrics, remove accounts from rankings, or take other remedial steps described in these Terms.

Certain features may require a paid subscription or product purchase. Fees, billing cycles (for example, monthly or annual), taxes, and accepted currencies will be presented at checkout or in your account billing settings where applicable.

Auto-renewal. If you purchase a subscription that renews automatically, you authorize us (and our payment processors) to charge your payment method on a recurring basis until you cancel in accordance with the cancellation terms below. You acknowledge that the subscription fee may change as described in Section 27 (Changes to Terms) and with notice where required by law.

Taxes. Stated prices may exclude applicable sales, use, VAT, GST, or similar taxes, which may be added at checkout or invoicing where required.

Failed payments. If a charge fails, we may suspend paid features after notice where required and retry per our internal retry rules and processor guidance.

Enterprise or institution purchases may be governed by a separate order form, statement of work, or master agreement that supplements or supersedes parts of this Section.

You may cancel recurring subscriptions through the billing controls we provide in the Service or, where applicable, through the platform you used to subscribe (such as Apple App Store or Google Play), following that platform’s rules.

Effect of cancellation. Cancellation stops future renewal charges but does not necessarily refund prior charges unless required by law or expressly stated at purchase. Paid periods typically remain active until the end of the current billing period unless we state otherwise.

EU/EEA/UK consumers. If you are a consumer, you may have statutory withdrawal rights for distance contracts, including limitations for digital content delivered immediately with consent. Local law may also require specific refund remedies. Nothing in these Terms is intended to limit non-waivable consumer rights.

Discretionary refunds. Where not prohibited by law, any goodwill or discretionary refunds are issued solely at our discretion and are not a waiver of this policy for future requests.

We may offer free trials, limited-time access, referral rewards, contests, or promotional pricing. Unless stated otherwise:

• trials convert to paid subscriptions only if you expressly subscribe and provide a valid payment method;
• we may require a payment authorization to reduce abuse; you may be charged when the trial ends unless you cancel in time in accordance with trial instructions;
• beta or preview features are provided “as is,” may be unstable, and may be withdrawn or changed at any time;
• promotions may be subject to eligibility rules, caps, and geographic limits; we may disqualify fraudulent or abusive activity.

Payments are processed by third-party payment processors (for example, Stripe, Apple, or Google). Your use of payment services is subject to the processor’s terms and privacy policy; OhoLingo is not responsible for the processor’s systems or errors.

To the extent permitted by law, you agree that your remedies for payment disputes may first be directed to the applicable processor’s dispute process where required by their rules, in addition to contacting OhoLingo support.

If you choose to save a payment method with a processor for faster checkout, that storage may be governed by tokenization services operated by the processor rather than OhoLingo directly.

The Service may include forums, comments, study groups, shared progress, friend links, or other social tools (“Community Features”). Community Features may be moderated automatically or manually.

You should exercise caution before sharing personal information publicly. You may encounter content from other users that you find objectionable; although we may moderate where appropriate, we cannot guarantee review of all content.

If you report content or users, we will handle reports in line with our policies and law. We may suspend or remove accounts or content that violate the Agreements or pose safety risks.

Some Community Features may generate notifications (email or push). You can manage notification preferences where controls are offered, subject to essential service messages (such as security notices or legal notices).

We strive to keep the Service available, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, security updates, upgrades, or events beyond our reasonable control.

We may change, deprecate, or replace features (including Gamification mechanics, course catalogs, or admin dashboards) over time. Where practicable, we will provide advance notice of material adverse changes that affect paid subscriptions, consistent with Section 27.

The Service may integrate third-party hosting, databases, storage (including media for listening and speaking exercises), and edge delivery networks; localized issues affecting those providers may affect your experience.

We may modify, limit, or suspend all or part of the Service where reasonably necessary to address security, legal compliance, abuse, technical constraints, or business alignment, including by adding or removing geographic availability.

If we suspend or materially limit the Service in a way that materially affects your paid subscription, we will provide notice where practicable and where required by law, and your exclusive remedies may be limited to the remedies available for that billing period under Section 12 and applicable consumer law.

You may terminate your account at any time through account settings or by contacting support where available. We may suspend or terminate access to the Service, in whole or part, if you violate the Agreements, create risk or possible legal exposure, or if we are required to do so by law.

Upon termination, your right to access the Service ceases. Provisions intended by their nature to survive (including intellectual property, disclaimers, limitations of liability, indemnity, governing law, and dispute resolution) will survive. We may delete or retain your data as described in our Privacy Policy, subject to legal retention requirements.

Our collection and use of personal data is described in our Privacy Policy, which explains how we process account data, analytics, communications, and (where applicable) cookies and similar technologies.

Where the Service processes personal data on behalf of an organization (for example, a school or employer), additional data protection terms (such as a Data Processing Agreement) may apply as agreed in writing.

International transfers may use approved mechanisms such as Standard Contractual Clauses where applicable. Records of processing and subprocessors may be described or updated through our Privacy Policy or enterprise documentation.

The Service may integrate with (or allow you to connect to) third-party services such as identity providers, speech recognition, analytics, email delivery, storage providers, or app stores. Those services are governed by the third party’s terms and privacy notices, and OhoLingo is not responsible for third-party acts or omissions.

If you enable an integration, you authorize us to exchange information with the integration as needed to provide the feature. You can disable certain integrations where controls exist.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OHOLINGO AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will meet your requirements, that content is error-free or comprehensive, that assessments perfectly reflect official examination conditions, or that defects will be corrected. Some jurisdictions do not allow certain disclaimers; in those jurisdictions, our warranties are limited to the greatest extent permitted.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL OHOLINGO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED IN WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OHOLINGO’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO OHOLINGO FOR THE SERVICE DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE NOT HAD A PAYMENT OBLIGATION.

Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the fullest extent permitted. Nothing in these Terms limits non-waivable statutory rights applicable to you as a consumer.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless OhoLingo and its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorneys’ fees) arising from: (a) your User Content; (b) your use of the Service; (c) your violation of the Agreements or law; or (d) your interaction with other users that causes harm.

We may assume exclusive defense and control of any matter subject to indemnification, at your expense, and you will cooperate with our defense. This indemnity does not apply to the extent a claim arises from OhoLingo’s willful misconduct where prohibited by law.

OhoLingo will not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network or power failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials; failures or delays of internet or telecommunications providers; or failures of third-party hosting or payment systems.

[PLACEHOLDER — FOR LEGAL REVIEW] These Terms (excluding its conflict-of-law rules) are intended to be governed by the laws of [INSERT JURISDICTION, e.g., Norway / England & Wales / State of Delaware], without regard to conflict-of-law principles, except where mandatory consumer protection laws of your country of residence apply.

[PLACEHOLDER] Exclusive venue and courts for disputes may be designated as [INSERT COURTS/LOCATION], subject to any non-waivable rights you may have as a consumer to bring claims in your home jurisdiction.

Please replace these placeholders with counsel-approved governing law and venue provisions consistent with your entity structure, users’ locations, and regulatory obligations.

[PLACEHOLDER — FOR LEGAL REVIEW] This section may include informal negotiation, mediation, binding arbitration (for example, AAA rules), class action waivers, jury waivers, and carve-outs for small claims court or intellectual property injunctive relief. Terms must be tailored to your primary markets and may differ for consumers in the EU/EEA/UK/United States/Australia.

Example drafting directions (non-binding): Many U.S. SaaS companies choose arbitration with a class action waiver, while EU consumer law may restrict certain pre-dispute arbitration agreements. Australian consumers may have rights under the Australian Consumer Law. Obtain local counsel before finalizing this section.

We may revise the Terms from time to time. If a change is material, we will provide reasonable notice via email, in-product notification, or posting on our website, in accordance with applicable law. The “Last updated” date at the top of this page will also be updated.

If you do not agree to revised Terms, you must stop using the Service before the effective date (and cancel paid subscriptions as needed). Continued use after the effective date constitutes acceptance of the revised Terms.

For questions about these Terms, please contact us at legal@oholingo.com. Support inquiries about billing, accessibility, or product usage may be directed to support@oholingo.com (or in-product support channels we provide).

[PLACEHOLDER — FOR LEGAL REVIEW] Legal entity name, registered address, corporate identification number, and local representative (where required, for example under EU/EEA law) should be inserted here after confirmation by counsel.